Privacy & Cookie Policy

Effective Date: 20/03/2025

Introduction

This Privacy and Cookie Policy explains how The Albany Bexhill (“we”, “our”, “us”) collects, uses, and protects any personal information that you provide when you use our website: www.thealbanybexhill.co.uk. We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By continuing to use our website, you acknowledge that you have read and understood this policy.

1. Who We Are

The Albany Bexhill

Website: https://www.thealbanybexhill.co.uk
Data Controller: The Albany Bexhill

2. What Data We Collect

We may collect and process the following information:

• Contact details: Name, email address, phone number

• Booking information: Date of visit, party size, special requests

• Payment information: (processed securely via third-party providers; we do not store card details)

• Communication records: Emails, messages via contact forms, or social media interactions

• Technical data: IP address, browser type, device information, and usage statistics via cookies

3. How We Use Your Information

We use your data to:

• Process reservations, enquiries, or service requests

• Respond to customer queries and provide support

• Send confirmations and follow-up messages

• Improve the performance and usability of our website

• Monitor and protect against fraud and abuse

• Send occasional promotional emails if you have opted in (you can unsubscribe at any time)

4. Legal Basis for Processing

We rely on the following legal bases to process your personal data:

• Consent – where you have given clear permission (e.g., email marketing)

• Contractual necessity – to fulfill bookings or requests you have made

• Legal obligation – for recordkeeping and compliance

• Legitimate interests – for security, improvement of our website, and service optimisation

5. Sharing Your Data

We do not sell or rent your personal information. We may share your data with:

• Trusted third-party service providers (e.g., booking engines, payment processors)

• Regulatory authorities or law enforcement, where legally required

All third-party processors are bound by confidentiality and data protection agreements.

6. International Transfers

Your data may be transferred to service providers operating outside the UK. In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or verification of adequacy decisions by the UK government.

7. How Long We Keep Your Data

We retain your information only for as long as necessary:

• Booking and contact data: Up to 6 years for legal and accounting purposes

• Marketing data: Until you unsubscribe or withdraw consent

• Website analytics data: Up to 26 months (as per Google Analytics default retention)

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request erasure (‘right to be forgotten’)

• Restrict or object to processing

• Data portability (where applicable)

• Withdraw consent at any time

To exercise any of your rights, please email us at [Insert Contact Email].

You also have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO): www.ico.org.uk

9. Cookies

Cookies are small data files stored on your device that help improve site functionality and user experience. We use cookies to:

• Enable essential website features (e.g., navigation, bookings)

• Monitor traffic and usage via analytics tools (e.g., Google Analytics)

• Improve site performance and security

Types of cookies we use:

• Strictly Necessary – essential for site function

• Performance/Analytics – anonymous usage data

• Functionality – remember your preferences

We do not use cookies for targeted advertising.

Cookie Consent

When you first visit our site, you will be prompted to accept or reject non-essential cookies. You may change your preferences or withdraw consent at any time via your browser settings.

Managing Cookies in Your Browser:
You can set your browser to refuse all or some browser cookies, or to alert you when websites set cookies. Disabling cookies may affect your website experience.

10. Links to Other Websites

Our website may include links to other websites. We are not responsible for the privacy practices or content of these external sites. Please check their respective privacy policies.

11. Updates to This Policy

We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

For any questions or concerns regarding this policy or how we handle your data, please contact us at:
📧 hello@thealbanybexhill.co.uk
📍 24 Albany Road,
Bexhill-on-Sea,
East Sussex,
TN40 1BZ